Room & Board

We made a trip out to Room and Board in DC on Nov 7 2023 and were greeting on the 3rd floor by Jay Krich. He was such a joy. The epitome of great customer service. We need more Jays in the world. He seemed eager to assist, never pushy and even got us our couch before Thanksgiving after trying his hardest to make it happen. He followed up with us via phone call early the next day to let us know about our sectional coming early. We sent him an email asking to confirm the color of our sectional so we can purchase additional items for it and he was quick to respond and even attached a picture for us! How awesome is that? He never over promised and gave us detailed information on our purchase. His warm smile, sense of humor and outstanding customer service is something rare in retail and we see you Jay! You represent Room and Board in the highest standards. Gracias! -Lazaro

I ordered a couch from here in August and it was to be delivered at the start of December. It was delayed until the end of December and I waited for it to arrive. 1 day before it was supposed to arrive in the warehouse I got an email saying it would be delayed for 2 more months. I waited for 2 months and days before it was supposed to arrive in the warehouse after the 2 month delay I got an email saying it was delayed again. I have called customer service and they have been of no help. They have no idea when the couch will arrive or what the progress is on it. They will not give a discount for this long delay. I am stuck in a pattern where I expect the couch to arrive any day, and then it gets pushed back. This is not okay. I paid over 3k for my couch and am just getting brushed off by customer service, the managers that I have spoken with, and the associates who we spoke to in the store we shopped at. I was planning on purchasing a side table, coffee table, and lamp after the couch arrived, but I will no longer be using room and board in the future. I ask you all to be wary of purchasing from here. I paid for the couch in full and now it looks as if it will never arrive. I expect more from this company, and am highly dissapointed.

How to begin? This is a wonderful store, and shopping there is a fabulous experience! Everyone from the reception we received to our designer, Daren, was vested in finding exactly what we needed. I must add that every single chair in the dining section upstairs was comfortable, which made it very hard to choose. And, unlike other stores, we were able to see all of the available dining chairs in one area of one room, all lined up to try. We thought the task would be daunting, but with Daren's help, we chose the right chair, the Afton. He even looked up, online, the table we had purchased at another store to make sure it would work with the chairs. When the chairs arrived, they were in perfect condition, and very securely packaged. Thank you Daren most sincerely, and Room and Board!

Extremely rude store employees who told me the store was closed when I walked in at 4pm and then as I was as confused they ignored me rather than saying they were kidding. Wished me a good day as I walked out but there is nothing like a first impression and this interaction when I walked in the doors initially with a smile completely ruined my experience. Just bought a new home looking to furnish the entire thing these guys won’t be getting my business.

Customer service is actually good but products are over priced junk. Bought a bedroom set and the design of the bed causes it to squeak every time you roll over. Customer service had Dr. Furniture come out twice - one time screws were missing in the bed, the next time installed slat pads (why were these not installed originally?). For the price you pay, the quality is not what it should be. Beware.